Coles is a large Australian supermarket chain that was founded in 1914 by George Coles. It has its headquarters in Melbourne, Australia, and today it operates over 800 stores all throughout Australia. Coles has over 100,000 employees and accounts for more than 27% market share in Australia.
What are the Coles Interview Questions that are asked?
The following are the Coles interview questions that are asked:-
Talk about the positive qualities that you will bring to the workplace. Let them know that you have gone through the job description and that you have what it takes to make a difference. Talk about your commitment to the Coles brand and how you plan to be an ambassador for the brand to the customers. Lastly, talk about your awareness of team effort without which it will be difficult for any business to prosper.
Why do you want to work for Coles?
In this part of the Coles video interview questions demonstrate your familiarity with the history of the retail chain. Talk about how Coles has built a customer-centric and inclusive culture and it would be your honor to represent them. This could also be a learning experience for you and this would be a great place to start your professional career. As a future Coles employee, you would want to contribute to the tradition of outstanding service.
Talk about an instance where you provided excellent customer service
Answer this section in the Coles interview questions if you have had prior experience in retail management. Talk about a time when your customer faced a problem that did not have a precedent or a guideline. Then mention how you used your sense of judgment to bring about a speedy resolution to their problem without hampering the reputation of the brand or tarnishing the name of the employee who was the cause of it.
How will you ensure the safety of the people around you?
Safety is something that should form a part of your presentation in the Coles interview questions. There should be ample emphasis given to the strict enforcement of safety standards that have been set by Coles. Besides your actions as an employee should be environmentally sustainable. Talk about how you plan to promote sustainability to your customers to keep the environment safe.
Your availability and how do you keep yourself busy after work?
Deal with these coles online interview questions carefully. The more flexible you are in terms of your availability, the more are chances of you being hired. This is why you should never have your availability set in stone. When you are answering the second question talk about something that you do for yourself, purely as a hobby. If what you do is interesting for you, they will be interested as well. It can be something as simple as practicing an instrument to visiting an animal shelter. It can be the demonstration of a soft skill that the company values.
What makes you stand out from the competition?
Such questions can go awry if it is not answered with reverence and care. In such Coles video interview questions show that you are aware of the competition for places in the Coles brand. While talking yourself up make sure you do not sound arrogant or dismissive about your competitors. At the same time do not downplay your abilities. There is a fine line between confidence and disrespect and that is where you tread.
What are your salary expectations?
Such Coles interview questions are very tricky. If you ask for a high salary they will not select you. If you ask for a low salary they will underpay you. This is why you should do your prior research regarding industry salary standards so that you have a fair idea about how much how can demand. There are websites and communities that can enlighten you on salary expectations. However, entry-level positions will always pay minimum wages.
How would you define excellent customer service?
You can deal with such Coles interview questions in two ways. People can either be acquainted with their understanding of customer service or align with it. You can also bring forth your ideas of what constitutes customer service. Talk about long queues, stocking inventories, and allowing customers to vent. Providing helpful service and information. Show the customer that you care about their problems. Instead of blaming someone for the mishap try and find out a solution.
What would you do if you did not get along with your team?
Firstly, in such coles video interview questions, it is okay to acknowledge that there might be differences in opinions when you are working together. According to the Coles video interview tips find out the cause of the problem or the miscommunication between the members. Without blaming anyone try and bring about a resolution. It is okay to be the bigger person and apologize if that is going to resolve the deadlock. Try and ensure that similar problems never occur again.
Give us an instance where you had to work under pressure
It’s okay to talk about your past vulnerabilities. Talk about a time when your professional life was beset with personal problems. If you want you can talk about your personal problems as it might help you build a good rapport with the interviewer. Then talk about how you went on with your professional life without letting your problems get the better of you. This way the company understands with the help of the Coles online interview questions that they are getting a true professional.
Tips to prepare for Coles interview questions
The following tips will help you handle the Coles video interview questions better:
Prior Preparation for Coles Interview Questions
When you appear for the Coles interview questions it is important that you go through the website in order to understand them better. Precisely, get to know their philosophy and the way in which the company is run. Besides, have your own questions as well. Do not let the interview be a passive process.
Dressing Appropriately for Coles Interview Questions
Dressing according to the occasion is something that interviewers take very seriously. If you are applying for an entry-level position without prior experience, dressing up will make a big impact on your selection. Even if you are attending the Coles online interview questions do your part and dress up like you would for an actual interview.
It is important to practice before you appear for the actual Coles online video interview questions. Especially if you are trying the Coles assessment answers in a video you should do some practice shots. This will help you understand where you need to look and if you are stuttering. It will also help you get into the groove of the interview so that the actual coles online video interview questions do not surprise you.
When you are attempting the Coles assessment answers it is important to choose a quiet and well-lit place. The background should be neutral without any visual distractions for the interviewer. If the room is not well-lit place light just for the interview keeping in mind that glare should be avoided at all costs. There should be no audible noise because that can interrupt your flow and break your confidence. It can also deter the interviewer from hearing your Coles assessment answers properly.
Sometimes everything can go according to your plan in the coles video interview questions and answers session and technology can give up on you. This is why you should check all your gadgets before you appear for the Coles interview questions. Having a headphone with an earpiece can help you block out ambient noise. Ensure that your net connection is stable and run a speed test before attempting the coles interview questions and answers.
Coles Group discussion process
After passing through the questions asked in Coles video interview the candidate then gets a chance of attending a group discussion session. The session progresses in the following order:
Introduction to the group
The candidates are asked to introduce themselves to each other in an anti-clockwise manner. This takes roughly two minutes to complete. Following this, they are given an application form that they have to fill up. It has got questions that are similar to the questions asked in Coles video interview. It consisted of questions like the work hours preferred, if the candidate can lift heavy objects and if they want to opt for multiple departments.
The group activities centered on hypothetical scenarios that the candidates have to take on as members of the team. Often they were given a set of scenarios and they had to prioritize which scenarios they would likely resolve before attending to the rest of them. They had to attend to the situations individually at first and then as members of the group to reach a consensus. After the activity was completed they were asked if they had questions of their own.
How can AI facilitate coles interview questions?
The implementation of workplace technology has grown by leaps and bounds in the last few years. This is why technologies like Artificial intelligence, Machine Learning, Chatbots, and automation have become the order of the day. A case study witnessed that the automation of the recruitment process saw not only the mitigation of man-hours but also a larger pool of candidates who were interviewed and saved cost by 84%- per hire. Here are some of the benefits of AI-enabled hiring:
Faster Recruiting Process
Even though having complete control over the recruitment process is something the companies prefer it is not always the ideal case. Finding the right candidates from a huge influx of resumes can be like finding a needle in a haystack. This is where AI can step in and pre-screen candidates who appear suitable for attending the coles night fill in interview questions and proceed henceforth. This also enables companies to get done with the initial process and prevent talented candidates from being taken away by competitors. Besides the AI comes with an applicant tracking system that keeps tabs on the candidates who are not qualified and informs and notifies them at a later date when certain opportunities pop up.
Saving Cost of the Coles Interview Questions
Using AI for the pre-screening stage of the coles video interview questions and answers can help the company focus more on core business needs rather than having to go through piles of resumes. When the qualified candidates get through the screening process and then human touch is applied, the Return on Investment is higher. On the other hand, AI also enables candidate retention because it handles all questions related to onboarding. It makes the transition of employees to the culture of the workplace much easier. AI-leveraged job descriptions are far more accurate which accounts for quality candidates applying for them.
Enhanced Candidate Experience
AI with its consistent engagement with candidates enhances their experience. It is not possible for the HR team to keep tabs on millions of candidates in the pre-screening process of the Coles interview questions. AI with chatbots and other third-party messaging systems keep the candidates informed through mediums that they are comfortable with. Besides, AI assistance during long and tedious processes can be beneficial to the company. Many candidates might give up and never apply for a position if they have to input long answers manually. This is where AI helps the candidates. Moreover, when candidates appear for in-person interviews they might not get proper feedback. With AI-generated reports, they can derive insights into their weaknesses that they can work on in the future.
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How do I prepare for a Coles interview?
To prepare for the questions asked in Coles video interview you must know about the company pretty well. You should dress professionally and practice your answers before you submit the footage. Your ambiance should be free of noise and distractions.
What do you do at a Coles interview?
One of the Coles video interview tips is to be conversational with the interviewer. You should not be passive as the person who is being interviewed. If you have questions you should ask them. One of your primary responsibilities as a candidate is to highlight your strengths and how it correlates with the skills that they are seeking.
What is a good answer for what is your weakness?
When someone is asked what their weaknesses are it is absolutely important that the person is honest. According to Coles video interview tips, they should not downplay their weaknesses or present them as a strength. A well-prepared candidate would go through the job description and find out the skills that are required. They would then choose one skill that they are not very good at and convince the interviewer that they are working on it.
How to answer where do you see yourself in five years?
If you talk about your five years goal in the Coles interview questions the interviewer automatically knows that you have ambition in life. You can either talk about attaining a position in the Coles brand itself that you feel strongly about. This shows that you are committed to the Coles brand in the Coles video interview questions. Moreover, you can also mention if you want to progress in the retail industry.